Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from MaxStrain Tackle. Because products may be fulfilled by different suppliers, return eligibility and return instructions may vary by product.

Return Requests
To request a return, contact us within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging, with tags and other included materials when applicable.

Do not send a product back without first contacting us. We will provide return instructions and, when applicable, the correct return address. Products may need to be returned directly to the supplier that fulfilled the order.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos of the item and packaging when applicable. We will review the issue and work with the supplier to determine the appropriate resolution.

Non-Returnable Items
Certain products may not be eligible for return for health, safety, hygiene, customization, clearance, or other reasons. Any product-specific return restrictions communicated on the product page or at the time of purchase will apply.

Return Shipping
Unless an item is confirmed to be damaged, defective, incorrect, or otherwise eligible for seller-paid return shipping, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been sent to a fulfillment partner.

Contact Us
For return, refund, or order questions, contact MaxStrain Tackle at support@maxstrain.com